Refund policy

Returns & Refund Policy

* 30-day return policy for ready-to-wear jewelry.
* Items must be unworn, undamaged, and returned in their original packaging.
* Original certificate and proof of purchase are required.
* Personalized, engraved, custom-made, and bespoke pieces are non-refundable.
* Engagement rings made to order are non-refundable.
* Free ring resizing (especificar plazo, por ejemplo 60 días).
* Manufacturing defects are covered under warranty.
* Damage caused by misuse, accidents, or normal wear is not covered.
* Refunds are processed after quality inspection.
* Shipping costs are non-refundable (except in cases of manufacturing defects).
* Exchanges are available subject to stock or production.
* Contact Customer Care before sending any return.
* Return shipping instructions and address.
* Estimated refund processing time.